How Green Was My Delusion: Learning User Experience the Hard Way
Dean Shuster, truematter
Deep into digital era, most sites, apps and software are still hard to use and designed poorly. Some are totally maddening. Healthcare digital products are no exception. Why? Before you answer, hear a story about giving an awkward, feeble gift. It sheds remarkable light on the problem of bad user experience. Really. This story will warn you of the dangerous business of trusting your own brain, which can ruin your digital products before a single line of content or code is written. Heed this advice and avoid trouble in your organization. Even better, you will forevermore give the BEST gifts.