NRC Health helps you understand the people you care for with greater clarity, immediacy, and depth.
NRC Health has helped healthcare organizations illuminate and improve the moments that matter to patients, residents, physicians, nurses, and staff for 35 years.
Our empathetic heritage, proprietary methods, and holistic approach enable our partners to better understand the people they care for and design experiences that inspire loyalty and trust.
State-of-the-Art Solutions – NRC Health solutions enable transformative change in the delivery of healthcare. Our unique solutions include:
- Real-Time Feedback – Mixed-mode feedback (including mail, phone, email, IVR, and SMS) to increase response rates, timeliness, and actionable insights.
- Reporting and Decision Support – Powerful performance analytics that turn insight into action through dashboard reporting, performance benchmarking, goal setting, and sentiment analysis.
- Integrated Best Practices and Coaching Support – Evidence-based best practice support, tailored improvement plans, and in-person and online networking events that accelerate shared learning.
- Transparency and Market Research Solutions – Transparency and research solutions that build trust with communities and help organizations design innovations in how care is delivered and received.
NRC's Market Insights Consumer Survey is the nation's largest syndicated healthcare study (305k + consumer voices annually). Over 200 metrics are constantly tracked all large US markets.
Areas of Expertise
- Consumer Loyalty
- Healthcare Consumer Research (Market Insights)
- Brand Awareness/Image/Reputation Insights
- Quality/Image/Service Line Preferences
- Digital Trends (Website, Social Media, Mobile)
- Risk & Propensity Model
- Consumer & Communication Behaviors
- Consumer Loyalty Measurement
- Online Transparency/Reputation
- Publish Verified Patient Reviews (Star Ratings)
- Over 10 Million Published Reviews!!
- Monitoring Online Reputation
- Consumer Experience Measurement
- Real Time Feedback Solutions
- Standard CAHPS Measurements